Caley's Supply Co.

Returns Policy

Returns Policy

Caley’s Supply Co
Last Updated: 17/07/2026

1. Our Commitment

We want you to be completely satisfied with your purchase from Caley’s Supply Co. If there is a problem with your order, we will do our best to resolve it quickly and fairly.

Nothing in this policy affects your statutory rights under applicable Isle of Man law.

2. Faulty, Damaged or Incorrect Goods

If you receive goods that are:

  • Faulty;
  • Damaged in transit;
  • Not as described; or
  • Incorrectly supplied,

please contact us as soon as reasonably possible at:

Email: caleysonthecourse@gmail.com

Please include:

  • Your order number;
  • A description of the issue; and
  • Photographs where appropriate.

Depending on the circumstances, we may offer:

  • A replacement;
  • A repair;
  • A refund; or
  • Another appropriate remedy.

3. Change of Mind Returns

If you change your mind about a purchase, we may accept returns at our discretion provided that:

  • You contact us within 14 days of receiving your order;
  • The item is unused and in a resalable condition;
  • The item is returned in its original packaging where reasonably possible;
  • Any tags, labels and accessories are included.

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

Unless faulty or incorrectly supplied, we cannot accept returns of:

  • Perishable goods;
  • Personalised or custom-made items;
  • Products made to your specification;
  • Items sealed for hygiene reasons once opened;
  • Gift cards or vouchers;
  • Any item specifically identified as non-returnable before purchase.

5. Return Shipping

Where goods are faulty, damaged or incorrectly supplied, we may reimburse reasonable return postage costs or arrange collection.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.

6. Refunds

Once returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will be made using the original payment method wherever possible.

Refund processing times may vary depending upon your payment provider.

7. Exchanges

Where stock is available, we may offer exchanges for:

  • Different sizes;
  • Alternative colours; or
  • Replacement products.

Please contact us before returning items if you would prefer an exchange.

8. Contact Us

For returns enquiries, please contact:

Caley’s Supply Co
Email: caleysonthecourse@gmail.com
Website: https://caleyssupplyco.com