Caley's Supply Co.

Delivery Policy

Delivery Policy

Caley’s Supply Co
Last Updated: 17/07/2026

1. Overview

At Caley’s Supply Co, we aim to dispatch and deliver orders as quickly and efficiently as possible.

This Delivery Policy explains how we process, dispatch and deliver orders placed through our website.

2. Delivery Areas

We currently deliver to:

  • Isle of Man
  • United Kingdom, including Highlands and Islands
  • Ireland
  • Channel Islands

Delivery to other locations may be available upon request. Please contact us before placing your order if your delivery address falls outside our standard shipping areas.

3. Processing Orders

Orders are usually processed during our normal business hours.

We aim to dispatch in-stock items as soon as reasonably possible after payment has been successfully received and will despatch within 3 working days.

Orders placed on weekends or public holidays may be processed on the next working day.

4. Delivery Times

Estimated delivery times will be displayed during checkout where available.

Please note that delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to factors beyond our control, including:

  • Adverse weather conditions;
  • Ferry or transport disruptions;
  • Courier delays;
  • Customs or regulatory processes;
  • High seasonal demand;
  • Industrial action.

We will make reasonable efforts to keep you informed if significant delays occur.

5. Delivery Charges

Delivery charges are calculated at checkout and will be clearly displayed before payment is completed.

From time to time, we may offer:

  • Free delivery promotions;
  • Reduced shipping rates;
  • Special delivery arrangements for selected products.

Any such offers will be subject to their own terms and conditions.

6. Delivery Providers

We may use a variety of trusted delivery partners and courier services to fulfil orders.

The delivery provider used may vary depending on:

  • Your location;
  • Order size and weight;
  • Delivery service selected at checkout.

7. Delivery Addresses

Customers are responsible for ensuring that:

  • Delivery information is accurate;
  • Addresses are complete and up to date;
  • Someone is available to accept delivery where required.

We cannot accept responsibility for delays or non-delivery resulting from incorrect address details supplied by the customer.

8. Failed Deliveries

If delivery cannot be completed because:

  • No one is available to receive the parcel;
  • The address provided is incorrect;
  • The parcel is refused; or
  • The parcel is not collected from a designated collection point,

additional delivery charges may apply before the order can be re-dispatched.

9. Risk and Ownership

Risk in the goods passes to you upon delivery to the address specified in your order.

Ownership of the goods remains with Caley’s Supply Co until payment has been received in full.

10. Damaged or Missing Deliveries

If your order arrives damaged, incomplete or appears to have been lost in transit, please contact us as soon as possible.

Where possible, please provide:

  • Your order number;
  • Photographs of any damage;
  • Details of the issue.

We will investigate the matter and work with the relevant courier to resolve it.

11. Large, Heavy or Special Orders

Certain products may require:

  • Additional delivery time;
  • Specialist transport;
  • Separate delivery charges;
  • Signature on delivery.

Where applicable, these requirements will be communicated before dispatch.

12. Collection Orders

Where local collection is offered, customers will be notified when their order is ready for collection.

Please do not attempt to collect goods until you have received confirmation that your order is available.

Proof of purchase or identification may be required upon collection.

13. Contact Us

If you have any questions regarding delivery, please contact:

Caley’s Supply Co
Website: https://caleyssupplyco.com
Email: caleysonthecourse@gmail.com